FAQ

Yes, some of Ajebutter Kitchen products can be ordered online! We deliver our products nationwide with the exception of Hawaii and Alaska (due to transit times).

Yes, with the exception of Hawaii and Alaska

Orders are received 2-3 days from date shipped depending on option selected at checkout.

Yes, our meals are cooked, frozen and properly packaged to preserve the freshness during transit.

We currently ship out all orders on Monday.

Orders can be placed on our order online page. Select the desired product and size then click the Add to Cart button. Upon checkout, enter your contact information so we can notify you about your order and have your shipping details.

Lastly, choose your shipping method and enter your method of payment.

Unfortunately, we are  unable to accommodate any customization request online at the moment.

Yes, there is. The minimum online order is $30.

We offer Priority Shipping.  You have the option to choose 2-Day Air for an additional $15 per order.

The shipping is a flat rate of $25(2-3 Business Days) via UPS Ground / $40 (2-Day Air) via UPS 2nd-Day Air.

We ship products every Monday. All orders received from Friday (12:00 AM) to Thursday (11:59 PM) EST are processed for shipping the following Monday. To illustrate, let us use the September 2020 calendar below.

Any order placed between Friday, September 4th and Thursday, September 10th will be shipped out on Monday, September 14th; while an order placed on Friday, September 11th gets shipped on Monday, September 21st.

Yes, your billing address can differ from your shipping address. However, the billing address must match the selected payment method (e.g. Visa, Mastercard, or AMEX credit card). While the shipping address is the location where you will like your order delivered to.

Note: The billing address has to be a United States address.

Kindly contact our support team at ajebuttercaterer@gmail.com within 24 hours after order is placed with any change request.

We accept Visa, Mastercard, and AMEX credit card.

In the unlikely event that there is an issue with your order, kindly contact our support team at ajebuttercaterer@gmail.com and we would work with you to rectify the problem.

We strive to exceed your expectation. However, we do not offer refund or absorb responsibilities due to delay by UPS or 3rd party carriers. Also note that unforeseen circumstances like extreme weather and holidays can affect delivery times.